AI & Automation Built to Actually Ship.
AI agents, chatbots and workflow automation wired into the tools your team already uses - tuned on your own data, honest about what it does not know, and built by a senior team across four continents.
- 40% of tier-one tickets automated for one client
- Every agent shadow-tested before going live
- Senior engineers, no junior bench
- Code and accounts owned by you
AI that works for your business.
An AI agent is rarely the goal in itself. What you actually need is faster response times, fewer repetitive tickets, or a workflow that stops relying on someone remembering to do it manually. We start from that outcome and work backwards into the build.
Every engagement is delivered by a senior team - the engineers in your kickoff call are the ones writing the code. You get an agent tuned on your own documentation and ticket history, with clear rules for when it should hand off to a human.
AI and automation work often sits alongside a web development project, or plugs into your team through a dedicated developer embedded on an ongoing basis.
- WHO IT IS FOR
- Support and operations teams buried in repetitive requests, and businesses whose tools do not talk to each other yet.
- WHAT IT INCLUDES
- Discovery, agent design, workflow automation build, integrations, shadow-mode testing, launch and post-launch tuning.
- HOW WE APPROACH IT
- Trust first, automation second. We agree exactly which requests are safe to automate before we build anything.
- WHAT YOU OWN
- The agent, its knowledge base, API accounts and documentation - all in your name from day one.
Automation built around your goals.
Six capabilities inside this practice. Most projects combine two or three of them.
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AI support & sales agents
Agents that resolve tier-one tickets and qualify leads across email, chat and your app, escalating cleanly when unsure.
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AI chatbot development
Conversational interfaces trained on your documentation, tuned to your voice, not a generic script.
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Workflow & business automation
Multi-step automations that replace manual handoffs between your tools, triggered by real events.
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CRM automation
Lead routing, follow-up sequences and data hygiene that runs without someone remembering to do it.
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API & system integration
Connecting the tools your team already uses so data moves automatically instead of being copied by hand.
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Automation monitoring & tuning
Weekly review of what the automation is doing, with a backlog of improvements based on real outcomes.
Your team should spend less time on repetitive work.
The five problems clients most often arrive with, and what changes once they are fixed.
- 01/ THE PROBLEM
Support is buried in repetitive tickets
WHAT WE DOAn AI agent tuned on your ticket history resolves the repeatable questions and escalates the rest with full context.
40%TIER-ONE TICKETS AUTOMATED - 02/ THE PROBLEM
A previous chatbot burned customer trust
WHAT WE DOConfidence-scored responses and a strict escalation policy, tested in shadow mode before it ever talks to a customer.
4.6/5CSAT ON AUTOMATED TICKETS - 03/ THE PROBLEM
Support coverage stops outside business hours
WHAT WE DOAn agent that covers the repeatable questions around the clock, with human handoff for anything it should not answer alone.
24/7COVERAGE, NO ADDED HEADCOUNT - 04/ THE PROBLEM
Leads sit in an inbox instead of a pipeline
WHAT WE DOAutomated routing, enrichment and follow-up sequences that fire the moment a lead comes in.
−52%FIRST-RESPONSE TIME - 05/ THE PROBLEM
Your tools do not talk to each other
WHAT WE DOIntegrations between your CRM, support desk and marketing tools so records sync automatically.
−12 hrsMANUAL ADMIN PER WEEK
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & data prep
We review your ticket history or workflow and identify which parts are genuinely safe to automate.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Agent design
Response logic, escalation rules and a strict "say I don't know" policy, reviewed with your team before any live testing.
DELIVERABLEAgent design document
- 03/
Build & shadow mode
The agent runs alongside your team for two weeks, visible only to you, before it touches a live customer.
DELIVERABLEWorking agent in shadow mode
- 04/
Live rollout & tuning
Gradual rollout starting with the lowest-risk categories, with weekly review of every escalation.
DELIVERABLELive agent, monthly report and backlog
The right stack for your automation.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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AI & AGENTS
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
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AUTOMATION
- n8n
- Zapier
- Make
- BullMQ
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INTEGRATIONS
- Zendesk
- HubSpot
- Salesforce
- Slack
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INFRASTRUCTURE
- AWS
- Node.js
- PostgreSQL
- Sentry
Real work, real results.
All cases- WOOCOMMERCE
TotalDIY
A ground-up WooCommerce redesign for an Irish hardware and DIY retailer, starting in Figma, with a cluttered category structure rebuilt for shoppers and Google alike.
+34%organic traffic since relaunch2.1smedian page load on the new build - SHOPIFY PLUS
Thrivin
An ongoing partnership scaling an existing Shopify Plus store through automation, custom development and an internal operations app built around how the team actually works.
4×business growth supported1custom operations app built for daily use - WORDPRESS
House Clearance UK
A WordPress site for a UK house clearance, probate valuation and asset purchasing business, built to guide each type of visitor to the right service quickly.
+52%more enquiry form submissions1.8smedian page load on the new build
Less manual work. Measurable time saved.
Figures from AI and automation projects delivered in the last three years, measured 90 days after launch.
- 40% Tickets automated
Median share of tier-one tickets resolved without a human, across clients.
- 24/7 Coverage added
Support availability outside business hours with no added headcount.
- −52% Faster response
Median drop in first-response time after an agent goes live.
- 7 wks Typical build
From kickoff to the first live ticket, including shadow-mode testing.
An automation partner focused on your operations.
Plenty of vendors can wire up a chatbot. These are the reasons clients trust us with automation that touches real customers.
Discuss your project- 01/
Senior engineers on your project
The people in your kickoff call write the code. No handoff to a junior bench once the contract is signed.
- 02/
Honest about what it does not know
Every agent is tuned to escalate rather than guess, especially on billing and account-security questions.
- 03/
Shadow-tested before it goes live
Every agent runs alongside your team first, so failure modes surface before a customer ever sees them.
- 04/
One team across six practices
When the build needs a website, CRM work or growth marketing, it comes from the same team - not a new supplier.
- 05/
Honest timelines and pricing
We quote what the work takes. If a date is at risk you hear it in the next standup, not the week before launch.
Delighting clients left and right.
1,030+ projects delivered for clients around the world — here's what a few of them have to say.
“Wizard Infosys did an exceptional job on my Shopify ecommerce store. They were able to understand my vision and bring it to life with their expertise in Shopify development. Their team was prompt, professional and provided ongoing support throughout the entire process.
“The Wizard Infosys team has been a great Shopify developer for us. Very knowledgeable in all areas of web development, and quick to offer simple solutions. Very responsive, they've been a great support partner for our website.
“The Wizard Infosys team exceeded all expectations on our site. Great company to work with! Extremely happy with the service and quality of work.
“The team is professional, enthusiastic, knowledgeable, and highly communicative throughout the entire process.
“A grade service! Very happy with the development work!
“I had an excellent experience working with the Wizard Infosys team. The WordPress website was delivered exactly as requested, with a professional design, clean layout, and great attention to detail. Communication was clear and responsive throughout.
“It was a genuine privilege to work with the Wizard Infosys team. The process and the quality of the final product were nothing short of exceptional, and on several occasions they went above and beyond to meet deadlines.
“Very easy to work with. Professional, hard working and fast to respond, and it helped my business loads — brilliant service. Overall 100% will work with them again.
“Brought the Wizard Infosys team back to redesign our WooCommerce store with 1,800+ products. Communication was excellent throughout, and they worked methodically to ensure zero disruption to a live store taking orders daily.
“Exceptional team who cares about their clients and goes beyond to make the website perform and maximize results. Really enjoyed working with them — A+ recommended.
“The Wizard Infosys team has been our go-to for everything related to our website for years now, as they're reactive and do great work. This job was no exception and we look forward to working together again.
“Always a great collaborative experience. We have completed many projects together and I am sure we will be undertaking more.
“The Wizard Infosys team is an absolute powerhouse of WordPress development expertise. Whether a simple website or a complex application with dashboards to control everything, they have the skills to exceed your expectations.
“In the future, I will undoubtedly continue working with the Wizard Infosys team. As an ecommerce novice I was unsure which platform to choose — they knew precisely what to do, from payment gateways to abandoned cart recovery.
“First and foremost, their WordPress knowledge is unparalleled. They demonstrated a profound understanding of the platform, promptly tackling any challenges that arose and consistently delivered top-notch solutions.
“We have been working with the Wizard Infosys team for two years now and all the time they give the best service.
Digital solutions for your industry.
We combine technology, design, and business understanding to build digital solutions that fit the way your industry works.
Explore Industries-
01/ Healthcare Patient portals, booking platforms and practice websites built to handle sensitive data properly - HIPAA-conscious hosting, integration with your practice management software, and journeys designed for anxious or rushed patients. Learn more -
02/ Ecommerce & Retail Shopify, Shopify Plus and WooCommerce storefronts built around how people actually buy. Migrations that keep your organic traffic, inventory and fulfilment wired up, and checkout optimised long after launch. Learn more -
03/ Professional Services Websites and client portals for firms selling expertise, not products. Clear service pages, credible case work, and lead capture that feeds your CRM and gets found during research. Learn more -
04/ Education Course platforms, admissions journeys and school websites that hold up during enrolment peaks. Accessible by default and easy for non-technical staff to update. Learn more -
05/ Real Estate Listing platforms, agent sites and development microsites with fast search and map browsing. MLS and property feed integration, quick image-heavy pages, and enquiry forms that convert on mobile. Learn more -
06/ Logistics & Transportation Tracking portals, carrier integrations and operations dashboards that replace spreadsheets and phone calls. We connect the APIs you depend on and automate the exceptions eating your team's day. Learn more -
07/ Manufacturing Product catalogues, distributor portals and quote systems for complex specifications. Configurable products modelled properly and sales tools that match how your industry orders. Learn more -
08/ Finance & Fintech Dashboards, onboarding flows and customer portals where security and clarity matter equally. Built for compliance review, audit trails and users trusting you with their money. Learn more -
09/ Travel & Hospitality Booking engines, property sites and multi-location brands that look inviting and load fast. Availability integrations, multi-currency, and seasonal traffic spikes handled. Learn more -
10/ Technology & SaaS Marketing sites, product dashboards and documentation for teams shipping software. We work the way your engineers do and hand over clean code with a design system. Learn more
Insights.
Questions about AI & Automation.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ How long does an AI agent project take?
A standard support agent runs six to eight weeks including two weeks of shadow-mode testing. More complex workflow automation can take longer depending on integrations. You get a written timeline after discovery.
02/ How much does AI and automation cost?
Support agents usually start in the mid five figures; multi-system automation scales from there. Every estimate lists its assumptions so you can see what moves the number.
03/ How do you stop the agent giving wrong answers?
Confidence scoring and strict escalation rules, plus running in shadow mode alongside your team before it touches a live customer.
04/ Will it work with our existing support desk or CRM?
Yes - we integrate with the tools you already run rather than asking you to migrate. Zendesk, HubSpot, Salesforce and most major platforms are supported.
05/ Does the agent replace our support team?
No. It resolves the repetitive tier-one volume so your team can focus on the conversations that actually need a person.
06/ What happens after launch?
You own the agent and its knowledge base, and we offer a retainer covering monitoring, tuning and monthly reporting. There is no obligation to continue.