App Maintenance & Support.
Ongoing support so your app keeps working through OS updates, device changes and the small fixes every app needs.
What this covers.
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Compatibility testing and updates for new iOS and Android releases
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Crash monitoring and bug fixing on a defined response time
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A monthly pool of hours for small features and improvements
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App Store and Google Play listing management and updates
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Performance monitoring and optimisation
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Monthly reporting on app health and completed work
A clear process from idea to launch.
Six stages, each ending in something you can see, click or sign off.
- 01/
Discovery
We audit the current app or idea, interview your team and agree the commercial goal.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Planning
Platform choice, technical architecture, integration list and a sprint plan you sign off.
DELIVERABLEArchitecture and delivery plan
- 03/
Design
UX flows then interface design, built around each platform's own conventions.
DELIVERABLEClickable prototype, design system
- 04/
Development
Two-week sprints with a TestFlight or internal-track build from day one and a demo at the end of each.
DELIVERABLEWorking build every two weeks
- 05/
Testing & submission
QA on real devices, then store submission with every guideline checked before review.
DELIVERABLEStore listing, approved build
- 06/
Support & growth
Crash monitoring, OS-update patching and a prioritised backlog of improvements reported monthly.
DELIVERABLEMonthly report and backlog
The right technology for your app.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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NATIVE
- Swift & SwiftUI
- Kotlin & Jetpack Compose
- Xcode
- Android Studio
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CROSS-PLATFORM
- React Native
- Flutter
- Expo
- TypeScript
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BACK END
- Node.js
- Firebase
- PostgreSQL
- REST & GraphQL
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RELEASE & MONITORING
- App Store Connect
- Google Play Console
- Sentry
- Fastlane
Questions about App Maintenance & Support.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ What happens if we did not build the app with you originally?
We regularly take over maintenance for apps built elsewhere - we start with a codebase audit before agreeing a retainer.
02/ How quickly do you respond to a crash affecting live users?
Priority response times for anything affecting app stability are agreed as part of the retainer.
03/ Can the retainer include new features, not just fixes?
Yes - the monthly hour pool can cover small new features alongside maintenance work.