AI Chatbot Development.
Chatbots built on your own content and tuned to say 'let me get a person' rather than guess.
What this covers.
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Chatbot design tuned on your documentation and support history
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Integration across your website, app or messaging channels
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Escalation paths that hand off to a human with full conversation context
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Honest handling of uncertainty instead of confidently wrong answers
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Analytics on resolution rate and common questions
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Ongoing tuning as your product and documentation change
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & data prep
We review your ticket history or workflow and identify which parts are genuinely safe to automate.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Agent design
Response logic, escalation rules and a strict "say I don't know" policy, reviewed with your team before any live testing.
DELIVERABLEAgent design document
- 03/
Build & shadow mode
The agent runs alongside your team for two weeks, visible only to you, before it touches a live customer.
DELIVERABLEWorking agent in shadow mode
- 04/
Live rollout & tuning
Gradual rollout starting with the lowest-risk categories, with weekly review of every escalation.
DELIVERABLELive agent, monthly report and backlog
The right stack for your automation.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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AI & AGENTS
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
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AUTOMATION
- n8n
- Zapier
- Make
- BullMQ
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INTEGRATIONS
- Zendesk
- HubSpot
- Salesforce
- Slack
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INFRASTRUCTURE
- AWS
- Node.js
- PostgreSQL
- Sentry
Questions about AI Chatbot Development.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ How is this different from a scripted chatbot?
An AI chatbot tuned on your own content can handle a much wider range of phrasing and questions than a rigid decision-tree script, while still escalating what it should not answer.
02/ Can it integrate with our existing support tools?
Yes, typically with your helpdesk or CRM so conversations and escalations stay in one place.
03/ How do you handle sensitive topics like billing or account changes?
Those categories are set to escalate by design rather than let the bot attempt an answer.