Business Automation.
Automating the repetitive operational work eating into your team's time, wired into the tools you already run.
What this covers.
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An audit of manual, repetitive tasks across your operations
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Automation built on the systems you already use - no forced platform switch
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Approval workflows and notifications where a human still needs to sign off
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Error handling so a failed automation is flagged, not silently skipped
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Documentation so your team understands what runs automatically
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A support plan as your operations evolve
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & data prep
We review your ticket history or workflow and identify which parts are genuinely safe to automate.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Agent design
Response logic, escalation rules and a strict "say I don't know" policy, reviewed with your team before any live testing.
DELIVERABLEAgent design document
- 03/
Build & shadow mode
The agent runs alongside your team for two weeks, visible only to you, before it touches a live customer.
DELIVERABLEWorking agent in shadow mode
- 04/
Live rollout & tuning
Gradual rollout starting with the lowest-risk categories, with weekly review of every escalation.
DELIVERABLELive agent, monthly report and backlog
The right stack for your automation.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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AI & AGENTS
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
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AUTOMATION
- n8n
- Zapier
- Make
- BullMQ
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INTEGRATIONS
- Zendesk
- HubSpot
- Salesforce
- Slack
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INFRASTRUCTURE
- AWS
- Node.js
- PostgreSQL
- Sentry
Questions about Business Automation.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ Where should we start if we do not know what to automate?
An audit of your current manual processes usually surfaces the highest-impact, lowest-risk places to start.
02/ Will this replace our existing software?
Usually not - automation is built to connect and extend what you already use, rather than force a platform migration.
03/ How do you handle exceptions the automation was not designed for?
Exceptions are routed to a person by design, with enough context that they do not have to start from scratch.