Ecommerce Maintenance.
Ongoing monitoring, patching and small builds so your store keeps running without eating your team's time.
What this covers.
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Regular security patching and platform updates
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Uptime and performance monitoring with alerting
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A monthly pool of hours for small builds, fixes and requests
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Plugin and app management, including conflict troubleshooting
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Monthly reporting on site health and completed work
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Priority support for urgent issues outside the regular queue
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & audit
We audit the current storefront, interview your team and agree the commercial goal.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Design & B2B logic
Storefront design system alongside any pricing and quoting logic your wholesale accounts need.
DELIVERABLEClickable prototype, pricing model
- 03/
Build
Two-week sprints with a staging store from day one and a demo at the end of each.
DELIVERABLEWorking storefront every two weeks
- 04/
Migration & launch
Content and order-history migration rehearsed twice, then executed with a redirect map live from minute one.
DELIVERABLELive store, handover docs, training
The right platform for your store.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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PLATFORM
- Shopify Plus
- Shopify
- WooCommerce
- BigCommerce
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FRONT END
- Hydrogen
- React
- Liquid
- Tailwind
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INTEGRATIONS
- Klaviyo
- Algolia
- ERP & WMS
- Payment gateways
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INFRASTRUCTURE
- Shopify Oxygen
- Cloudflare
- GitHub Actions
- Sentry
Questions about Ecommerce Maintenance.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ What counts as "maintenance" versus a new project?
Maintenance covers patching, monitoring, small fixes and incremental improvements; larger new features are usually scoped separately.
02/ How quickly do you respond to urgent issues?
Retainer clients get priority response for anything affecting checkout or site availability, with response times agreed in the retainer terms.
03/ Can we scale the retainer up or down?
Yes - hour pools can flex with notice as your needs change, without renegotiating the whole agreement.