API & System Integration.
Connecting the systems your business runs on so data moves automatically between them, not by hand.
What this covers.
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An audit of what your existing systems can expose via API
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Custom integration and middleware development where no ready-made connector exists
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Webhook-based, real-time syncing instead of scheduled batch jobs where it matters
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Error handling and monitoring on every integration point
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Documentation of what talks to what and why
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Ongoing support as connected systems change or add new APIs
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & data prep
We review your ticket history or workflow and identify which parts are genuinely safe to automate.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Agent design
Response logic, escalation rules and a strict "say I don't know" policy, reviewed with your team before any live testing.
DELIVERABLEAgent design document
- 03/
Build & shadow mode
The agent runs alongside your team for two weeks, visible only to you, before it touches a live customer.
DELIVERABLEWorking agent in shadow mode
- 04/
Live rollout & tuning
Gradual rollout starting with the lowest-risk categories, with weekly review of every escalation.
DELIVERABLELive agent, monthly report and backlog
The right stack for your automation.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
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AI & AGENTS
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
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AUTOMATION
- n8n
- Zapier
- Make
- BullMQ
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INTEGRATIONS
- Zendesk
- HubSpot
- Salesforce
- Slack
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INFRASTRUCTURE
- AWS
- Node.js
- PostgreSQL
- Sentry
Questions about API & System Integration.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ What if our systems do not have good APIs?
We assess what is actually possible during an integration audit, and will tell you honestly where a workaround is needed or a system upgrade makes more sense.
02/ Can you integrate legacy or on-premise systems?
In many cases yes, depending on what access the system allows - this gets assessed case by case.
03/ Who maintains the integration after it is built?
We offer ongoing support retainers, or hand over full documentation if your own team will maintain it.