AI Agents.
AI agents built to handle real conversations and tasks reliably, tuned on your own data rather than a generic script.
What this covers.
-
Discovery to identify which tasks are genuinely safe to hand to an agent
-
Agent design tuned on your documentation, tickets or product data
-
Confidence scoring and escalation rules for anything outside its depth
-
Shadow-mode testing alongside your team before it goes live
-
Integration with your existing tools - helpdesk, CRM or internal systems
-
Ongoing monitoring and tuning after launch
A clear process from idea to launch.
Four stages, each ending in something you can see, click or sign off.
- 01/
Discovery & data prep
We review your ticket history or workflow and identify which parts are genuinely safe to automate.
DELIVERABLEWritten scope, timeline and fixed price
- 02/
Agent design
Response logic, escalation rules and a strict "say I don't know" policy, reviewed with your team before any live testing.
DELIVERABLEAgent design document
- 03/
Build & shadow mode
The agent runs alongside your team for two weeks, visible only to you, before it touches a live customer.
DELIVERABLEWorking agent in shadow mode
- 04/
Live rollout & tuning
Gradual rollout starting with the lowest-risk categories, with weekly review of every escalation.
DELIVERABLELive agent, monthly report and backlog
The right stack for your automation.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
-
AI & AGENTS
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
-
AUTOMATION
- n8n
- Zapier
- Make
- BullMQ
-
INTEGRATIONS
- Zendesk
- HubSpot
- Salesforce
- Slack
-
INFRASTRUCTURE
- AWS
- Node.js
- PostgreSQL
- Sentry
Questions about AI Agents.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ How do you stop an AI agent giving wrong answers?
Confidence scoring, strict escalation rules on sensitive topics, and a shadow-mode testing period before it ever reaches a real customer.
02/ What tasks are realistic to automate today?
Repetitive, well-documented questions and tasks are the safest starting point - we will tell you honestly which parts of your workflow are not ready for automation yet.
03/ Does the agent replace our team?
Typically it takes repetitive volume off their plate so they can focus on the conversations that need a person - not a full replacement.