Ecommerce Maintenance.
Ongoing monitoring, patching and small builds so your store keeps running without eating your team's time.
What this covers.
-
Regular security patching and platform updates
-
Uptime and performance monitoring with alerting
-
A monthly pool of hours for small builds, fixes and requests
-
Plugin and app management, including conflict troubleshooting
-
Monthly reporting on site health and completed work
-
Priority support for urgent issues outside the regular queue
A clear process from store health check to monthly care.
Four stages, then an ongoing monthly rhythm - not a fixed project timeline.
- 01/
Store health check
We check security, speed, plugins and apps, and what breaks most often.
DELIVERABLEStore health report
- 02/
Set up monitoring and support
We set up uptime and performance alerts and agree the monthly hours and the route for urgent issues.
DELIVERABLEMonitoring live and a support plan
- 03/
Patch and maintain
We apply security patches and platform updates, manage plugins and apps and fix conflicts.
DELIVERABLEUpdates applied and issues fixed
- 04/
Build and report
Your monthly hours go to small builds and requests, and you get a report on site health and work done.
DELIVERABLEMonthly report on site health and work done
The right platform for your store.
We choose what your team can maintain. If a simpler tool does the job, we will say so.
-
PLATFORMS
- Shopify Plus
- Shopify
- WooCommerce
-
MONITORING
- Sentry
- Uptime and performance alerts
-
INFRASTRUCTURE
- Cloudflare
- GitHub Actions
-
INTEGRATIONS
- Klaviyo
- Payment gateways
Questions about Ecommerce Maintenance.
Answers to what clients ask us most before a project starts. Don't see yours here - just ask.
Contact Us01/ What counts as "maintenance" versus a new project?
Maintenance covers patching, monitoring, small fixes and incremental improvements; larger new features are usually scoped separately.
02/ How quickly do you respond to urgent issues?
Retainer clients get priority response for anything affecting checkout or site availability, with response times agreed in the retainer terms.
03/ Can we scale the retainer up or down?
Yes - hour pools can flex with notice as your needs change, without renegotiating the whole agreement.