App Maintenance & Support.

WHAT'S INCLUDED

What this covers.

Compatibility testing and updates for new iOS and Android releases
Crash monitoring and bug fixing on a defined response time
A monthly pool of hours for small features and improvements
App Store and Google Play listing management and updates
Performance monitoring and optimisation
Monthly reporting on app health and completed work

HOW WE WORK

A clear process from app health check to monthly support.

Four stages, then an ongoing monthly rhythm - not a fixed project timeline.

01/
App health check

We review crashes, performance, reviews and store listings to see what needs attention first.

DELIVERABLE
App health report
02/
Agree the support plan

We set response times, the monthly hours and how urgent issues are reported.

DELIVERABLE
Support plan and contact routes
03/
Monitor and fix

We track crashes and performance, test new iOS and Android releases, and fix issues in priority order.

DELIVERABLE
Fixes and compatibility updates shipped
04/
Improve and report

Your monthly hours go to small features and improvements, store listing updates and a report on app health.

DELIVERABLE
Monthly report on app health and work done

TECHNOLOGY & EXPERTISE

The right technology for your app.

We choose what your team can maintain. If a simpler tool does the job, we will say so.

MONITORING
- Sentry
- Firebase Crashlytics
RELEASE
- App Store Connect
- Google Play Console
- Fastlane
PLATFORMS
- Swift & SwiftUI
- Kotlin & Jetpack Compose
- React Native
- Flutter
BACK END
- Node.js
- Firebase
- PostgreSQL

APP MAINTENANCE & SUPPORT FAQ

Questions about App Maintenance & Support.

Answers to what clients ask us most before a project starts. Don't see yours here - just ask.

01/ What happens if we did not build the app with you originally?

We regularly take over maintenance for apps built elsewhere - we start with a codebase audit before agreeing a retainer.

02/ How quickly do you respond to a crash affecting live users?

Priority response times for anything affecting app stability are agreed as part of the retainer.

03/ Can the retainer include new features, not just fixes?

Yes - the monthly hour pool can cover small new features alongside maintenance work.